Introduction
At Fivio, we are committed to clarity and transparency in all our interactions with users. As an informational platform, we provide up-to-date and unbiased content about 5G mobile packages, home internet options, and related technology trends in the United Arab Emirates. This Return and Refund Policy is designed to explain our position on returns, refunds, and corrections in detail, following best industry practices and applicable UAE regulations.

No Paid Services or Transactions
Fivio does not sell any physical products, digital goods, or subscription services. We do not process payments, accept online orders, or conduct any transactions that would require a return or refund process.
Examples:

You cannot purchase a mobile package, internet plan, device, or any other product/service through the Fivio website.

You will not be asked to provide payment information or financial details at any stage of your interaction with our platform.

Nature of Information Provided
All materials and resources published on the Fivio website are for informational purposes only. Our goal is to inform, educate, and support users in understanding the evolving landscape of 5G, mobile plans, home WiFi, and TV solutions in the UAE. We do not act as a sales agent, reseller, or intermediary for any third-party service providers.

No Returns, Refunds, or Exchanges
Since no sales or transactions take place on the Fivio platform, we do not offer returns, refunds, or exchanges under any circumstances. There are no paid memberships, downloadable products, or services that could be returned or refunded.

Corrections and Updates to Information
Fivio places a high value on the accuracy and reliability of the information we provide.
If you find content that you believe is outdated, incomplete, or unclear, please contact us directly.

We encourage feedback and welcome notifications of any discrepancies.

Our editorial team will review the reported issue, verify facts, and update the content where appropriate.

While we strive to ensure that information is current and accurate, we cannot guarantee that all details remain up to date at all times, given the rapidly changing nature of mobile and internet technologies.

User Experience and Support
We are dedicated to delivering a positive experience for every user. If you are dissatisfied with any aspect of our website, or have suggestions for improvement, we invite you to reach out to us.

Your concerns will be acknowledged and reviewed by our support team.

We will provide a timely response and, if relevant, clarify or amend content in accordance with our editorial standards.

Policy for Future Services
Should Fivio expand its operations to include paid services, digital products, or other forms of transaction in the future, this Return and Refund Policy will be updated accordingly.

The updated policy would specify the terms for returns, cancellations, and refunds, with full transparency and compliance with UAE consumer protection laws.

No Liability for Third-Party Services
If users follow external links to third-party websites (such as telecommunications companies or internet providers), any transactions, purchases, or service agreements made with those parties are governed by their respective policies. Fivio is not responsible for, and does not mediate, any disputes, returns, or refunds related to third-party services or products.

Contact Information
If you have questions or require clarification regarding this Return and Refund Policy, or if you wish to report any issue with our website’s content or user experience, please contact us:

Phone: +97126422682
Address: 72 Al Muwaij'i St - Bani Yas - Baniyas East - Abu Dhabi - United Arab Emirates
Email: [email protected]